We continue our theme!
Complaining is the way we strengthen the ego.
I'm not talking about asking someone to correct a mistake. "Actually, I wanted that one, not this one. Could you switch them?"
This becomes complaining when you can't let it go at that. You chastise the person. You tell and re-tell the story to friends and even strangers.
Customer Service research shows that when you have a positive experience you tell 4 people and if you have a negative one you tell 16. I bet these numbers are different now! With the internet you can post your bad experience and share with millions!
When I worked for eBay we would often get a request for a way to sort the feedback by the negative so they could all be in one place. Egos tend to respond to other egos, and complaining, negaivity, conflich...they are interesting to the ego. Peace and calm are not.
Any complaints?
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